Delivery

When you spend $250 or more, delivery is free Australia wide. Any purchase less than $250 will incur a delivery charge.

Please note that corporate orders (consisting of multiple gift boxes) that are being delivered to multiple/different addresses will be charged a delivery fee PER ADDRESS if the order to each address is under $250AUD.

DELIVERY DATES – COVID-19
(Updated November 2021)

Extensive delays with deliveries due to courier delivery times (minimum 48 hours on top of the general delivery times, listed below). Please allow as much time as possible for delivery when placing an order. We are unable to guarantee your requested delivery date will be met during this exceptionally busy time.  This is unprecedented and we will do our best to dispatch your order as soon as possible. 

Covid-19 has caused extensive delays with deliveries and  courier delivery times (minimum 48 hours on top of the general delivery times, listed below). Please allow as much time as possible for delivery when placing an order. We are unable to guarantee your requested delivery date will be met during this exceptionally busy time. This is unprecedented and we will do our best to dispatch your order as soon as possible. Please note that once the package has left our premises, we are unable to obtain it until it has reached a deport, or is in the van on the way to your recipient. We are not liable for anything that happens beyond our control which could result in delays.

CHRISTMAS DELIVERY

In line with the above information, cut off dates for Christmas 2021 are:

Sydney Metro – Thursday, 23rd December
WA and NT- Monday, 22nd November
Cairns, Townsville and TAS – Monday, 29th November
Greater NSW – Monday, 29th December
Mackay, Capricorn Coast, Wide Bay, Toowoomba, Sunshine Coast (QLD), Adelaide (SA), Bendigo, Geelong (VIC) – Monday, 6th December
Northern Rivers, Coffs Harbour, Port Macquarie, Newcastle, Central Coast, Wollongong, Canberra, Albury, Wodonga (NSW), Gold coast (QLD) Monday, 13th December
Melbourne & Brisbane Metro – Monday, 13th December
Any other location not specified above – Monday, 6th December

General Delivery

The Hamper Spot uses reputable third party couriers, including Couriers Please, Fastway and Australia Post. Whilst every care is taken to ensure
accurate and safe delivery, The Hamper Spot can not guarantee that goods will not be damaged as a result of unforeseen circumstances or circumstances
which are out of The Hamper Spot’s control, such as damage sustained during delivery, theft or delay that results in a parcel not arriving
at the intended delivery address at the intended time and place.

The following are the delivery times if ordered before 10am Australian Eastern Standard Time, Monday- Friday.

Delivery times vary between locations and you should keep the following estimated delivery times in mind when placing your order to avoid disappointment.

NSW

  • Sydney – Express next day delivery can be organised for an additional $20. Please call or email us to organise this.
  • Sydney Metro 1-2 days
  • All other NSW locations 2-4 days

VIC

  • Melbourne Metro 1-2 days
  • Wodonga, Bendigo & Geelong 1-2 days
  • All other VIC locations 3-4 days

ACT

  • Canberra 1-2 days
  • All other ACT locations 2 days

QLD

  • Brisbane Metro and Gold Coast 1-2 days
  • Sunshine Coast, Mackay, Capricorn Coast, Wide Bay, Toowoomba 1-2 days
  • All other QLD locations (including Cairns & Townsville) 5-6 days

SA

  • Adelaide Metro 1-2 days
  • All other SA locations 5-6 days

WA

  • Perth Metro 5-6 days
  • All Other WA locations 7-9 days

TAS

  • All TAS locations 4-10 days

Weekends and Public Holidays

The Hamper Spot delivers orders Monday – Friday between 9am and 5pm. The Hamper Spot does not deliver orders on Saturday, Sunday or on any
Public Holiday. Orders placed on a Saturday, Sunday or a Public Holiday will be dispatched and shipped the next business day.

Special Events Deliveries

Separate terms and conditions apply to days of significance, special events and holidays which include (but are not limited to) Valentine’s
Day, Mother’s Day and Christmas. Terms and Conditions pertaining to days such as these will be provided on the website for The Hamper Spot
(www.thehamperspot.com.au).

Signature on Delivery

To ensure your order reaches the intended recipient, a signature is required upon delivery. It is The Hamper Spot’s strong recommendation that
you do not authorise to leave the parcel unattended and if no one is home, a calling card left.

Should you choose to have the parcel left without a signature (e.g. on the front porch) you may do so by providing your delivery instructions
at checkout. Please keep in mind that no responsibility is taken by The Hamper Spot should something happen to this parcel.

If delivery instructions are not provided by you at checkout and the intended recipient is not present at the time of delivery, a calling card
will be left. The recipient (upon reciept of the calling card) is to organise an alternative time to have the parcel redelivered.
Re-delivery fees may apply.

When the parcel is delivered by Australia Post and no one is home to accept the delivery, a calling card will be left at the address advising
that the goods may be picked up from the nearest Post Office.

Avoid disappointment – order early

Orders should be placed as soon as possible to enable The Hamper Spot to deliver your gift on your preferred delivery date. If a preferred
delivery date is not specified, the default date of dispatch will be the day the order is placed, and the order will be delivered as per
regular delivery times.

Address Types

Residential addresses: If the courier deems the residential address to which delivery is intended, to be unsafe or unsuitable
for access, the order will be returned to dispatch and re-delivery fees will apply.

Business, school and hospital addresses: Occupants at these addresses may redirect deliveries to mailrooms, front desks or
reception. The Hamper Spot does not take responsibility for any failure on the part of the business, school or hospital in notifying the
intended recipient of the delivery. Please be as specific as possible when providing address details.

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